Return & Refund Policy

Last Updated: June 2026

At HICEPOR, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Return Process

To initiate a return, please contact us by email and provide:

• Your order number

• The reason for the return

• Photos of the product (if applicable)

Our support team will provide return instructions within 24–48 business hours.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective.

• The item received is damaged.

• The wrong item was shipped.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will work with you to provide a replacement, exchange, or refund.

Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

For return and refund inquiries, please contact us through the email address listed on our Contact Us page.